We will gladly take your early check in request but we are unable to guarantee your check in time any earlier than 3pm. If you would like to guarantee earlier check in time, we recommend you to book your reservation from the prior night.
Provided in the suite: Shampoo, conditioner, lotion, bath soap, facial soap, hairdryer, towels. Available upon request: Shower gel, shower cap, toothbrush, toothpaste, mouth wash, razor, shaving cream, vanity kit and sewing kit. . Please call the Housekeeping or the Front Desk to request any of these items upon your arrival. These items are free of charge.
Yes, if you have a laptop, we have WiFi connection in the room. Also on the 4th floor Grand Lanai and Lobby floor, there is WiFi connection. We also have a business center on the lobby level of Aloha Tower where we have computer access for our guests at free of charge. Open 24hrs.
Yes, the bell desk will store any luggage until your arrival for a certain period of time not to exceed 30days. Please be sure to list the reservation name and the arrival date on the package(s) being shipped. Also, please be aware there is a $3 per day, per item, charge is required to store luxury goods such as golf clubs.
The hotel does not provide shuttle from the airport to the hotel, but our bell desk can assist you in booking a return shuttle to the airport. The price is approximately $14.00 per adult, $6.00 for children ages between 2-11yrs old. Children under 2yrs old are free of charge. Taxi is approximately ＄45.00 -＄55.00 one way.
We take all room reservations based on your preferences. We will do our very best to accommodate your request, but we are unable to guarantee a specific location.
Our entire property is a non-smoking property. This includes the balcony of the room and any outdoor public area in the hotel. Smoking is permitted outside of the hotel property where ashtrays are located. Please note that if any evidence of smoking is found, there will be a cleaning fee assessed to the guest.
Yes, we provide a pack and play portable bassinet, available upon request and availability. This item is free of charge. Also, we provide bed guards upon request and availability.
You will receive a booking confirmation via email within 72 hours if you make a reservation through this official website. If you have not received your booking confirmation within 72 hours, please check the correct email address was entered at the time of booking. If you use a free email service such as Hotmail, Gmail, Yahoo, etc., your booking confirmation email may have been delivered directly to your spam folder.
