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|Guest •||April 04, 2020|
Matt the reception manager is the best! He did everything he could to give exceptional service! Matt,the band (which should be there every evening drawing energy and engaging with all different strokes of travelers)and leola make the embassy suites are only hotel every year when we visit the island. They are true assets to you hotel!
|Guest •||March 21, 2020|
This hotel is amazing! The rooms are spacious, clean and beautiful. You cant find this at a lot of hotels. But what sets this property far above the rest, is the staff. Never have we stayed anywhere that has such friendly, helpful and amazing staff. Cary (at our morning breakfast) was so beyond awesome. His personality and helpfulness put a smile on our face each time we seen him. And his helpful tips about the island were so helpful. He was absolutely amazing. Kaela (at the evening reception) is probably the hardest worker I've ever encountered. She (by here self) served the evening snacks and cleaned the area efficiently and with a smile on her face. and no matter how long the line was, she made sure you received what you wanted with a small and gratitude. She really should train any and all employees how to effectively do their job. She is such an asset. Embassy Suites is so lucky to have an employee like her. Keola (evening reception bartender) is awesome. After our first encounter with him, we never had to tell him what we wanted. He remembered every single time, night after night. Now that, is amazing. His friendly, easy going attitude made us feel right at home. These 3 staff members, made sure that the next time we visit Oahu, we will never stay any place else. These 3 alone, made our trip and stay memorable. These 3 alone, are what customer service should look like everywhere. These 3 by far, went above and beyond their job duties. And they are truly what set your property above anyone else. I pray, during these difficult times, that you keep in mind, that these 3 employees/staff members are a huge asset. These 3 are what makes a person return. Their dedication and hard work are what customers remember and look forward to. They truly went above and beyond. And you don't see that every day.