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Reservations: 808-921-2345

RATES & AVAILABILITY

Waikiki Travel Tips and Frequently Asked Questions

  • Can I request an early check in upon my arrival?

    Yes. We will gladly take your early check in request, but we are unable to guarantee your check in time any earlier than 3pm. If you would like to guarantee an earlier check in time, we recommend that you book your reservation from the prior night.
  • What bath amenities do the rooms have?

    Our suites offer great bath products, including shampoo, conditioner, lotion, bath and facial soaps, hairdryer, and towels. Guests may request shower gel, shower cap, toothbrush, toothpaste, mouthwash, razor, shaving cream, vanity kit and sewing kit. Call Housekeeping or the Front Desk to request additional bath and travel items upon your arrival, free of charge.
  • Do you provide beach and pool towels?

    Yes. The hotel provides yellow and white striped towels at the pool. For additional towels to use at the beach or in your suite, please call the housekeeping department.
  • Does the hotel offer WiFi?

    Yes, if you have a laptop, we have WiFi in all of our suites and public spaces, including the 4th floor Grand Lanai and Lobby floor. We also have a 24-hour business center on the lobby level of Aloha Tower with free computers and internet access 
  • Can I ship items to the hotel and stored until I check in?

    Yes, the front desk will store any packages and luggage until your arrival for a certain period of time not to exceed 30 days. Be sure to list the reservation name and the arrival date on the packages being shipped. There is a $3 per day, per item charge to store packages or gears, such as golf clubs.
  • Does the hotel have an airport shuttle?

    The hotel does not provide a shuttle from the airport to the hotel, but our front desk can assist you in booking a return shuttle to the airport. The cost is approximately $14.00 per adult and $6.00 for children ages 2 -11years old. Taxi service to the airport is$45.00 -$55.00 one way.
     
    Airport Shuttle companies include:
  • Can you guarantee a particular floor, tower, and location of the room?

    We take all room reservations based on your booking preferences. We will do our very best to accommodate your request, but we are unable to guarantee a specific location based on availability.
  • Does the hotel have smoking rooms?

    Our hotel and property are 100% non-smoking. This includes the balcony of the suite and all outdoor public areas at the hotel. Smoking is permitted outside of the hotel property where ashtrays are located. Please note that if any evidence of smoking is found, there will be a cleaning fee assessed to the guest.
  • What are the sizes of 1 bedroom and 2 bedroom suites?

    Our beautifully designed 1-bedroom suites are approximately 500 square feet and 2-bedroom suites are approximately 700 square feet. Our 2-bedroom suites offer a spacious Waikiki retreat for families. Our suites offer beautiful views of the ocean, pool, and city.
  • Do you provide baby cribs?

    Yes, the Embassy Suites Waikiki provides a pack and play portable bassinet upon request and availability free of charge. We also provide bed guards upon request and availability.
  • Do you have stroller or wheelchair rentals?

    Yes, you can arrange wheelchair and stroller rentals through the front desk for a fee.
  • Can I get an extra roll away bed?

    Every suite has a comfortable sofa bed, which can be turned down to sleep up to two guests. Therefore, we do not provide rollaway beds.
  • Can I borrow utensils and plates?

    Plastic utensils and paper plates are available upon request.
  • Do you have laundry facility?

    Yes, we have a laundry facility with coin-operated washers and dryers on the 3rd floor of the Aloha and Hula towers. The laundry room is open 24 hours a day.
  • Does the hotel offer a fitness center?

    Yes, the hotel offers a modern fitness center on the 3rd floor of the Aloha Tower with weight training and cardio equipment. Visit Guest Services to make a reservation. 
  • Does the hotel offer parking?

    Yes. The hotel has convenient valet parking for $40.00 a night for guests. With unlimited in and out access, it's easy to drive out and explore the sights of Waikiki and Honolulu. 
  • Do you provide luggage storage for guests checking out and coming back?

    Yes, our front desk will gladly store your luggage while you're away. There is a $3.00 per item, per day charge paid in advance. 
  • What do I do if I haven't received a booking confirmation through this official website?.

    You will receive a booking confirmation via email within 72 hours if you make a reservation through this official website. If you have not received your booking confirmation within 72 hours, please check the correct email address was entered at the time of booking and check your spam folder.
  • Does the hotel have a resort fee?

    Embassy Suites by Hilton Waikiki Beach Walk offers a perfect location steps from Waikiki Beach and exceptional amenities! Our daily resort fee of $30 + taxes includes internet access, exercise and cultural activities, beach towels, in-room tea kettle, discounts at select Waikiki restaurants and shopping, discounts for poolside cabanas and daybeds. Enjoy the outdoor pool with cabanas and day beds, hot tub, free made-to-order breakfast, an evening poolside reception with complimentary drinks and snacks, and daily activities like sunrise yoga and live music.
  • What time is breakfast at Embassy Suites Waikiki?

    Rise and shine to a delicious breakfast with an omelet station and a breakfast buffet of local island favorites, pancakes, fruit, and pastries. Breakfast is offered on weekdays from 6:30am to 9:30am and on weekends from 6:30am - 10:30am on the 4th floor as part of our signature experience. You can also have breakfast delivered to your suite.
  • What is the best area to stay in Waikiki?

    The best area to stay in Waikiki is near Waikiki Beach and Waikiki Beach Walk. This vibrant area offers white sand beach, ocean waves, local vibes, nightlife, and trendy shopping and dining along the Waikiki Beach Walk. This area is close to Honolulu, Diamond Head, Ala Moana Shopping Center, Honolulu Zoo, and Kapahulu neighborhood.
  • What is there to do in Waikiki Beach?

    Waikiki Beach is an exciting and beautiful destination with amazing thing to do and see. Discover nearby popular attractions, including:
  • Can you snorkel at Waikiki Beach?

    Yes. Waikiki Beach offers several snorkeling spots, including Queens Beach, the Marine Life Conservation District and Sans Souci Beach where you can see fish and coral. The Embassy Suites by Hilton Waikiki Beach puts you close to Waikiki's best snorkeling and our local experts can recommend more local snorkeling destinations to explore.
  • How far is Pearl Harbor from Waikiki Beach?

    Pearl Harbor in Honolulu is 11 miles or a 25-minute drive from Waikiki Beach by car. Travelers can get to Pearl Harbor from our Waikiki Beach hotel by taking Highway 201 and following signs to the Pearl Harbor Historic Site and Visitor Center.
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