We look forward to welcoming you!
We have implemented our COVID19 Health and Safety Plan with the Hilton Clean Stay Program designed to reinforce our commitment to the wellbeing of our guests and Team Members. For more information, please visit www.Hilton.com/cleanstay.
To help better prepare for your upcoming visit, please review our frequently asked questions:
Q: DO I NEED TO COMPLETE A PRE-SCREENING BEFORE I ARRIVE TO HAWAII?
A: Effective March 25, 2022 the state's Safe Travels COVID-19 program will be discontinued; domesstic travellers may enter Hawaii from the mainland U.S. without needing proof of vaccination.
Q: WHAT PRECAUTIONS ARE YOU TAKING FOR GUESTS TO HELP MITIGATE THE SPREAD OF COVID-19?
A: We have implemented the Hilton Clean Stay with Lysol protection program. This is to ensure we are training our team members to further disinfect high touch areas using industry leading products. For more information visit here: Hilton Clean Stay Program
Q: ARE YOU APPROVED BY THE AMERICAN HOTEL AND LODGING ASSOCIATION STAY SAFE HAWAII PROGRAM?
A: Yes, our Hilton CleanStay program ensures that we are compliant with these requirements.. New safety and cleaning protocols designed in accordance with guidance from the CDC, state health agencies and leading health experts, to ensure the safety of our guests and team members.
Q: WHAT TIME IS CHECK IN AND CHECK OUT?
A: Check in: 3pm and check out: 11am.
Q: ARE THERE CONTACT-LESS WAYS TO CHECK IN AND COMMUNICATE?
A: Yes! We highly encourage our guests to download the Hilton Honors App. This App allows guests to check-in, choose a room, check out and communicate by texting with our guest services 24/7.
Q: IS YOUR PROPERTY OPEN WITH FOOD AND BEVERAGE?
A: There are various dining options available at Waikiki Beach Walk that are open and ready for you. Yardhouse offers free delivery and 10% off for our guests. Giovanni Pastrami offers 10% off for our guest.
Q: IS YOUR PROPERTY SERVING DAILY MADE TO ORDER BREAKFAST?
A: Yes, we are offering a hot breakfast on weekdays from 6:30am - 9:30am and on weekends from 6:30am - 10:30am. Breakfast is available on the 4th floor Grand Lanai.
Q: IS THE EVENING RECEPTION AVAILABLE?
A: Yes, our evening reception is nightly from 5:30 p.m. - 7:30 p.m.
Q: DO YOU HAVE DAILY HOUSEKEEPING SERVICE?
A: Housekeeping services are based on request. Just let us know when it's convenient for you or if you need replenishment of your amenities. For non-quarantine guests, your room will be serviced every other day for length of stay. For quarantine guests, housekeeping is available for doorstep delivery only. This includes trash removal and amenity requests.
Q: IS YOUR POOL AND JACCUZZI OPEN?
A: Yes! Our pool and jaccuzzi are open with social distancing guidelines from 9:00am - 9:00pm. No reservations are required.
Q: IS YOUR POOL BAR OPEN?
A: Yes, the Pakini Bar is open Mondays-Thursdays from 12:00 p.m. to 8:00 p.m. and Fridays-Sundays from 11:00 a.m. to 8:00 p.m.
Q: IS YOUR FITNESS CENTER OPEN?
A:Yes, our fitness center is open. Hours of operation is 5:00 a.m. to 11:00 p.m. (closed 1:00 p.m. to 2:00 p.m. for cleaning). Guest can pick up a key card at the front desk. The fitness center is located in the Aloha Tower, 3rd floor.
Q: ARE FACE MASKS REQUIRED EVERYWHERE ON PROPERTY?
A: No, face mask are no longer required.
We also recommend these sites for additional information:
- Centers for Disease Control: https://www.cdc.gov/ncov
- World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
- Hilton Clean Stay: https://www.hilton.com/en/corporate/cleanstay/
- Hawaii COVID19: https://travel.hawaii.gov/#/