we are open and ready to welcome you!
To help better prepare for your upcoming visit, please review our FREQUENTLY ASKED QUESTIONS:
Q: What time is check in and check out?
A: Check in: 3pm and check out: 11am.
Q: Are there contact-less ways to check in and communicate?
A: Yes! We highly encourage our guests to download the Hilton Honors App. This App allows guests to check-in, choose a room, check out and communicate by texting with our guest services 24/7.
Q: Is your property open for food and beverage?
A: Our on property food and beverage outlets are not open at the moment. However, there are various dining options available at Waikiki Beach Walk that are open. We also encourage food delivery options for our quarantine guests.
Q: Is your property still serving daily breakfast?
A: Yes, we are offering a grab and go continental breakfast from 630am - 830am daily on the 4th floor Grand Lanai. Quarantine guests will have their bag delivered by 9am each morning.
Q: Is the evening reception available?
A: The evening reception has been discontinued until further notice. However, we are excited to bring this very popular amenity back when the time is right.
Q: Is there daily housekeeping?
A: We have limited housekeeping services at the moment. For non-quarantine guests, your room will be serviced every 3 days. For quarantine guests, housekeeping is available for doorstep delivery only. This includes trash removal and amenity requests.
Q: Is your pool open?
A: Yes, our pool is open from 9am - 5pm daily. To reinforce social distancing, only 10 people max in the pool at a time. Face masks are required when you are not in the pool.
Q: Is your pool bar open?
A: Our pool bar, Pakini Bar, is not yet open. We are very excited to bring this service back when the time is right.
Q: Is your fitness center open?
A: Our fitness center is open from 6am - 7:30pm. Reservations are required. Sign up with Guest Services. Face masks are required at all times in the fitness center.
Q: Are face masks required everywhere on property?
A: Yes, face masks are required in all public areas which is also a mandate by the Mayor of the City and County of Honolulu. This includes in the fitness center and elevators.
Q: What precautions are you taking for guests to help mitigate the spread of COVID19?
A: We have implemented the Hilton Clean Stay program. This is to ensure we are training our team members to further disinfect high touch areas using industry leading products. For more information visit here: Hilton Clean Stay Program
Q: How often is my suite cleaned if I'm in quarantine?
A: If in quarantine, your suite is not touched until after the 14 day quarantine. Doorstep delivery is available. This is to ensure safety of both the team member and yourself.
Q: How do I access food and other necessities if I'm in quarantine?
A: Yardhouse Waikiki offers free delivery and a 10% off discount to all of our guests. For extended stay needs, download the apps like InstaCart or Safeway Delivery. The delivery drivers will bring the food and other items to your doorstep.
Q: Where can I find more information about the current travel restrictions for the State of Hawaii?
A: Please visit: www.hawaiitourismauthority.org for more information.
We also recommend these sites for additional information:
- Centers for Disease Control: www.cdc.gov/ncov
World Health Organization: www.who.int/emergencies/diseases/novel-coronavirus-2019