We have implemented our COVID19 Health and Safety Plan with the Hilton Clean Stay Program designed to reinforce our commitment to the wellbeing of our guests and Team Members. For more information, please visit www.Hilton.com/cleanstay.
we are open and ready to welcome you!
To help better prepare for your upcoming visit, please review our FREQUENTLY ASKED QUESTIONS:
Q: DO I NEED TO COMPLETE A PRE-SCREENING BEFORE I ARRIVE TO HAWAII?
A: Yes, Pre-Travel Covid-19 negative test results must be in hand prior to departure for Hawaii. Test results must be from a trusted testing partner. If test results are not available before boarding the final leg of the trip, the traveler must quarantine for 10 days or the length of the stay, whichever is shorter. All inbound travelers who do not get a COVID-19 pretest are subject to the 10-day mandatory quarantine. For detailed travel information, visit the State of Hawaii Travel website: https://travel.hawaii.gov/#/
Q: WHAT PRECAUTIONS ARE YOU TAKING FOR GUESTS TO HELP MITIGATE THE SPREAD OF COVID-19?
A: We have implemented the Hilton Clean Stay with Lysol protection program. This is to ensure we are training our team members to further disinfect high touch areas using industry leading products. For more information visit here: Hilton Clean Stay Program
Q: ARE YOU APPROVED BY THE AMERICAN HOTEL AND LODGING ASSOCIATION STAY SAFE HAWAII PROGRAM?
A: Yes, our Hilton CleanStay program ensures that we are compliant with these requirements.. New safety and cleaning protocols designed in accordance with guidance from the CDC, state health agencies and leading health experts, to ensure the safety of our guests and team members.
Q: WHAT TIME IS CHECK IN AND CHECK OUT?
A: Check in: 3pm and check out: 11am.
Q: ARE THERE CONTACT-LESS WAYS TO CHECK IN AND COMMUNICATE?
A: Yes! We highly encourage our guests to download the Hilton Honors App. This App allows guests to check-in, choose a room, check out and communicate by texting with our guest services 24/7.
Q: IS YOUR PROPERTY OPEN WITH FOOD AND BEVERAGE?
A: There are various dining options available at Waikiki Beach Walk that are open and ready for you. Yardhouse offers free delivery and 10% off for our guests.
Q: IS YOUR PROPERTY SERVING DAILY MADE TO ORDER BREAKFAST?
A: Yes, we are offering a hot breakfast from 630am - 9am daily. Quarantine guests will have their to go breakfast bag delivered by 9am each morning. Hot breakfast is available on the 4th floor.
Q: IS THE EVENING RECEPTION AVAILABLE?
A: Yes, our re-imagined evening reception is back from 5:30-7pm.
Q: DO YOU HAVE DAILY HOUSEKEEPING SERVICE?
A: Housekeeping services are based on request. Just let us know when it's convenient for you or if you need replenishment of your amenities. For non-quarantine guests, your room will be serviced every 3 days. For quarantine guests, housekeeping is available for doorstep delivery only. This includes trash removal and amenity requests.
Q: IS YOUR POOL AND JACCUZZI OPEN?
A: Yes! Our pool and jaccuzzi is open with social distancing guidelines. 9am - 7pm. No reservations required.
Q: IS YOUR POOL BAR OPEN?
A: Yes our pool bar is open from 1p-7p daily with all- day drink specials.
Q: IS YOUR FITNESS CENTER OPEN?
A:Yes, our fitness center is open at 75% capacity (12 pax) on a reservation system with 1.5hr time slots. Hours of operation are 5am - 730pm and guests can sign up and pick up a key card at the guest services desk. The fitness center is located in the Aloha Tower, 3rd floor.
Q: ARE FACE MASKS REQUIRED EVERYWHERE ON PROPERTY?
A: Yes, face masks are required in all public areas which is a mandate of the City and County of Honolulu and a Hilton requirement. This includes in the fitness center and elevators. If you do not have a mask, one will be provided by the hotel free of charge.
Q: WHERE CAN I FIND MORE INFORMATION ABOUT THE CURRENT TRAVEL RESTRICTIONS FOR THE STATE OF HAWAII?
A: Please visit: https://travel.hawaii.gov/#/
We also recommend these sites for additional information:
- Centers for Disease Control: www.cdc.gov/ncov
World Health Organization: www.who.int/emergencies/diseases/novel-coronavirus-2019
- Hilton Clean Stay: https://www.hilton.com/en/corporate/cleanstay/
- Hawaii COVID19: https://travel.hawaii.gov/#/