we are open and ready to welcome you!
To help better prepare for your upcoming visit, please review our FREQUENTLY ASKED QUESTIONS:
Beginning November 24, Pre-Travel Covid-19 negative test results must be in hand prior to departure for Hawaii. Test results must be from a trusted testing partner. If test results are not available before boarding the final leg of the trip, the traveler must quarantine for 14 days or the length of the stay, whichever is shorter. Travelers will not be able to avoid the 14-day quarantine even if they receive a post-departure negative test.
All inbound travelers who do not get a COVID-19 pretest are still subject to the 14 day mandatory quarantine. For detailed travel information, visit the State of Hawaii Travel website: https://hawaiicovid19.com/
Q: Do I need to complete a pre-screening form before I arrive to Hawaii?
A: Yes, all travelers to Hawaii, including returning residents, are subject to the State of Hawaii's 14-day quarantine to protect
public health unless you have an exemption. Travelers are also required to complete a mandatory online travel and health
questionnaire. You can save time during your arrival screening process by completing the online travel and health questionnaire no sooner than 24 hours before you depart at https://hawaiicovid19.com/
Q: Are you approved by the American Hotel and Lodging Association Stay Safe Hawaii Program?
A: Yes, our Hilton CleanStay program ensures that we are compliant with these requirements.. New safety and cleaning protocols designed in accordance with guidance from the CDC, state health agencies and leading health experts, to ensure the safety of our guests and team members.
Q: What time is check in and check out?
A: Check in: 3pm and check out: 11am.
Q: Are there contact-less ways to check in and communicate?
A: Yes! We highly encourage our guests to download the Hilton Honors App. This App allows guests to check-in, choose a room, check out and communicate by texting with our guest services 24/7.
Q: Is your property open with food and beverage?
A: Our on property food and beverage outlets are not open at the moment. However, there are various dining options available at Waikiki Beach Walk that are open. We also encourage food delivery options for our quarantine guests.
Q: Is your property still serving daily breakfast?
A: Yes, we are offering a hot breakfast from 630am - 9am daily. Quarantine guests will have their to go breakfast bag delivered by 9am each morning.
Q: Is the evening reception available?
A: Due to the City and County of Honolulu COVID-19 orders, the evening reception has been discontinued until further notice. However, we are excited to bring this very popular amenity back when the time is right.
Q: Is there daily housekeeping?
A: We have limited housekeeping services at the moment. For non-quarantine guests, your room will be serviced every 3 days. For quarantine guests, housekeeping is available for doorstep delivery only. This includes trash removal and amenity requests.
Q: Is your pool and jacuzzi open?
A: Yes! Our pool and jacuzzi are now open with social distancing guidelines and modified hours. Check with guest services on the latest.
Q: Is your pool bar open?
A: Our pool bar, Pakini Bar, is currently closed as mandated by the City and County of Honolulu. We are very excited to re-open our newly modernized Pool Bar when the time is right.
Q: Is your fitness center open?
A:Yes, fitness center is open from at 25% capacity (4 pax) on a reservation system with 1.5hr time slots. Hours of operation remain the same 6am - 730pm and guests to receive key card access at front office. It is located in the Aloha Tower, 3rd floor.
Q: Are face masks required everywhere on property?
A: Yes, face masks are required in all public areas which is a mandate by the Mayor of the City and County of Honolulu. This includes in the fitness center and elevators. If you do not have a mask, one will be provided by the hotel free of charge.
Q: What precautions are you taking for guests to help mitigate the spread of COVID-19?
A: We have implemented the Hilton Clean Stay with Lysol protection program. This is to ensure we are training our team members to further disinfect high touch areas using industry leading products. For more information visit here: Hilton Clean Stay Program
Q: How often is my suite cleaned if I'm in quarantine?
A: If in quarantine, your suite is not touched until after the 14 day quarantine is complete. Doorstep delivery is available. This is to ensure safety of both the team member, other guests and yourself.
Q: How do I access food and other necessities if I'm in quarantine?
A: Yardhouse Waikiki offers free delivery and a 10% off discount for all of our guests. For extended stay needs, our preferred partner Elite Marketplace can bring food essentials to your doorstep. Visit their website here: www.eliteparking.net/embassy-marketplace/
Q: Where can I find more information about the current travel restrictions for the State of Hawaii?
A: Please visit: https://hawaiicovid19.com/
We also recommend these sites for additional information:
- Centers for Disease Control: www.cdc.gov/ncov
World Health Organization: www.who.int/emergencies/diseases/novel-coronavirus-2019