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|Guest •||April 11, 2021|
Great location and service in central Waikiki
We visit Waikiki at least twice a year since my son is stationed at Pearl Harbor. This is a great location with a great staff and close to restaurants shopping and the beach. This property is always clean and top notch. I highly recommend you book your next stay at Embassy Suites Waikiki
|Guest •||April 09, 2021|
We travel to Hawaii once a year, usually to Kauai or Maui. The room we had at embassy suites in Oahu was definitely the first bad experience we've had. The water level in the toilet was extremely low causing the toilet paper to build up on the walls. It had to be pushed to the center so it could be flushed. Extremely gross!! Not to mention the mold that was on the shower curtain
|Guest •||April 04, 2020|
Matt the reception manager is the best! He did everything he could to give exceptional service! Matt,the band (which should be there every evening drawing energy and engaging with all different strokes of travelers)and leola make the embassy suites are only hotel every year when we visit the island. They are true assets to you hotel!
|Guest •||March 30, 2020|
We stayed here in October 2020 and we were not impressed. Really had a lot of difficulties with the overall appearance of the hotel being worn and dated and a little less than clean. Yes, we understand it is a high volume hotel and location and yes, we understand that is clearly caters to families, but, with that being said, that isn't an excuse for less than stellar front desk personnel and the overall feel of the property. It is in desperate need of an update, some cheerier paint and a wee bit of attitude adjustment in some of the front desk staffing. As a loyal Diamond, we did receive a lovely room upgrade, no complaints there, however with the quick turnaround, the room was just not satisfactorily clean. At all. Grimy would fit the bill and so would dusty. The location is great, a very short walk to so many things and that is an absolute plus. Would we stay here again? For the price...maybe??? If you're traveling w/ family, then I think you'll find this place acceptable and will met your needs