What is the name of the hotel?
Embassy Suites – Waikiki Beach Walk
What’s the address and phone number of the hotel?
201 Beachwalk Street, Honolulu, Hawaii 96815
Phone: 808-921-2345; Fax 808-921-2343
The resort offer both one and two-bedroom suites with views varying from city views, to partial ocean views, to ocean views.
What is the hotel’s check-in and check-out times?
The hotel’s front desk is manned 24 hours a day. However, check-in is 3:00 pm and check-out is 11:00 am.
Is express check-in service available?
Express check-in service is available to our HiltonHonors members.
How much is parking per day?
Guest parking is 25 USD per day. Valet service is available 24 hours a day; self parking is not available.
Can I use the bell carts?
Bell carts are available to guests who prefer to handle their own luggage. However, the hotel’s bell staff is always happy to be of assistance.
Where can I cash traveler’s checks? What’s the limit?
The front desk can assist registered guests who present appropriate identification with cashing traveler’s checks. There is a 200 USD limit per day.
Where can I exchange foreign currency?
The front desk can be of assistance with cashing foreign exchange. Bank of Hawaii and First Hawaiian Bank are also conveniently located within walking distance of the hotel.
How far is Waikiki Beach?
World-famous Waikiki Beach is just 60 yards from the resort.
Where can I fax documents?
A self-service 24-hour Business Center is located on the 3rd floor of the Aloha Tower and is accessed with your room key. Complimentary services available include FREE internet access and FREE printing of boarding passes and other documents.
Do you have high speed Internet access? What is the charge?
Complimentary high speed Internet access is available in all guest rooms (hard wired), with wireless service available on the hotel’s Grand Lanai and pool deck.
How much are local and toll free calls?
Suites have two-line telephones in every room, making it easy for guests to enjoy our complimentary local calls and complimentary U.S. and Canadian long-distance calls. The first 30 minutes of each long-distance call are free of charge.
Do you have in-suite dining? If so, what are the hours of operation?
In suite dining is available from 11 am to 10 pm. Menus are located in the in-room guest compendium.
Where can I get a massage?
We offer in-house massage therapy through Ka Moku Ola Oiwi. To book an appointment, please contact Piilani Wright at (808) 228-2734, or visit www.kamokuolaoiwi.com.
Where can I work out?
The hotel offers a complimentary 24-hour Fitness Center, which is located on the 3rd floor of the Aloha Tower. It is accessed with your room key and offers a wide variety of strength-training equipment, cardio machines, stretching mats, free weights and yoga balls to help you maintain your fitness regime while traveling.
Is there a Laundromat nearby?
The hotel offers guests a coin-operated laundry area on the 3rd floor of both the Aloha and Hula Towers. Valet laundry service is also available.
Is this a smoke free facility?
The Embassy Suites-Waikiki Beach Walk is a completely smoke-free facility.
Where do I sign up for tours?
The concierge desk in the hotel lobby can assist guests with a full array of tours and activities.
How do I make local calls from my room? Is there a charge?
Dial 9 + number; there is no charge for local calls.
How do I make long distance calls from my room? Is there a charge?
Dial 9 + area code + number; there is no charge for the first 30 minutes when calling the mainland U.S. and Canada. Appropriate long distance charges do apply to International calls.
Do you have pay per view movies and Nintendo? What are the fees?
Nintendo and a selection of pay per view movies are available for our guests’ enjoyment; fees vary.
Do you offer turn down service?
Turn down service is available to our Hilton HHonors Gold and Diamond members only.
Is there an extra person charge?
Guests should be advised that there is an extra person charge of $60 per day.
Is the breakfast complimentary/ Where is it located and what are the hours?
As an Embassy Suites, we are pleased to offer all registered guests a complimentary cooked to order breakfast each day of their stay. Breakfast is served on the hotel’s 4th Floor Grand Lanai from 6:30 am to 10:00 am, daily.
Can others pay and eat breakfast?
No, the breakfast service is an exclusive amenity for Embassy Suites guests only.
Can I do take out breakfast?
Trays are available for guests who wish to eat their breakfast in their suites. However, take-out containers are not available.
Do you have Japanese speaking staff available for assistance?
Yes.
Do you have complimentary newspaper for guests?
The Honolulu Advertiser is delivered to guest rooms on a complimentary basis.
Where do I obtain beach towels?
Beach towels are available to hotel guests from the pool attendant located on the 4th Floor Grand Lanai pool deck.
Where is the pool located? What are the pool hours? Is there poolside food and beverage service available?
The pool is located on the 4th floor Grand Lanai and is available to guests from 8 am to 10 pm. For the convenience of guests, the Pakini Pool Bar is available for cool drinks and casual dining from 11am to 5pm.
Does the hotel offer any meeting space? Who do I contact for more information?
The hotel is an ideal setting for small business meetings and intimate gatherings of up to 100 people. For further information, contact Sales at (808) 921-2345 or email sales@embassysuiteswaikiki.com.
Information as of February 19, 2010. Subject to change without notice.