Frequently Asked Questions

What is the name of the hotel?

Embassy Suites – Waikiki Beach Walk

What’s the address and phone number of the hotel?

201 Beachwalk Street, Honolulu, Hawaii 96815
Phone: 808-921-2345

What types of suites do you have? (Suites & Amenities)

1 Bedroom, 1 Bedroom Partial Ocean View, 1 Bedroom Ocean View, 2 Bedroom, 2 Bedroom Partial Ocean View, 2 Bedroom Ocean View

What’s check in and out time?

3:00pm check-in, 11:00am check-out

Where’s the self-check in kiosk?

In the lobby near the Front Desk

Do you offer express check-in?

Yes, for Hilton Honors members

Do you offer express checkout service?

Yes

How much is parking per day?

$25 /day

Can I self park?

No

Can I use the bell carts?

Yes

Front Desk and Valet available 24 hours a day?

Yes

Where can I cash traveler’s checks? What’s the limit?

Yes, limit $200 a day.

Where can I cash a personal check? What’s the limit?

Front Desk, limit $200.

Where can I exchange foreign currency?

Front Desk and or First Hawaiian Bank

How far is Waikiki Beach?

60 yards from the resort.

Where can I fax documents?

Business Center is located at the Aloha Tower, 3rd floor, open 24 hours for resort guests only.

Do you have high speed Internet access? Any charge?

Yes, hard-wired in all guest rooms, complimentary. Wireless service available in public areas.

How much are local and toll free calls?

Complimentary

Do you have in-suite dining? If so, what are the hours of operation?

Yes, from 11 a.m. – 10 p.m.

Where can I get a massage?

Please see our Concierge for information.

Where can I work out?

Fitness Center is located at the Aloha Tower, 3rd floor, open 24 hours on a complimentary basis for resort guests only.

Where’s the laundry area?

Coin-operated laundry areas are in Aloha and Hula Towers, 3rd floor.

Do you have laundry valet service?

Yes

Is this a smoke free facility?

Yes

Where do I sign up for tours?

Concierge Desk

How do I make local calls from my room? Is there a charge?

Dial 9+number, no charge.

How do I make long distance calls from my room? Is there a charge?

Dial 9+area code+number, first 30 minutes is free.

Do you have pay per view movies and Nintendo? What are the fees?

Yes, fees vary with Nintendo and Pay-Per-View movies.

Do you offer turn down service?

Yes for HHonors Gold and Diamond members only.

Is the breakfast complimentary? Where is it located? Time?

Yes, located on the 4th floor Grand Lanai, from 6:30 to 10:00am daily.

Can others pay and eat breakfast?

No

Can I do take out breakfast?

Yes to consume in your suite

Do you have Japanese speaking staff available for assistance?

Yes

Do you have complimentary newspaper for guests?

Yes, USA Today and The Honolulu Advertiser

Where do I obtain beach towels?

4th floor Grand Lanai Pool area

Pool hours are from?

8:00am to 10:00pm.

What is the rental fee for meeting rooms? Who do I call to book?

Call Mark Burson 931-3504 or ext 3504 for fees and reservations.

Do I need a key card for the elevator to access my floor?

Yes

Information as of August 7, 2007. Subject to change without notice.